McDonald’s pauses AI-powered drive-thru voice orders

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·2 years ago
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McDonald’s pauses AI-powered drive-thru voice orders
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McDonald’s pauses AI-powered drive-thru voice orders

McDonald's has ended a two-year trial of automated voice-ordering systems at more than 100 drive-thru locations. The company is also ending a partnership with IBM over the use of AI order-taking tech.

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